Invo Fulfilment is a registered trading name of Involvement Packaging Limited, a company registered in England and Wales (registration number 01605376), whose registered office is at Countrywide House, 23 West Bar, Banbury, Oxfordshire, England OX16 9SA. We own and operate the website www.invofulfilment.co.uk (our Site).
We are committed to protecting and respecting your privacy. We respect your personal information and endeavour always to comply with all applicable data protection and privacy law which is in force in the UK from time to time.
This privacy policy governs the collection, storage and use of personal information collected by us via our site and during business with you. It provides you with details about the personal information we collect from you, how we use your personal information and your rights to control the personal information we hold about you. Please read this privacy policy carefully. By accessing or browsing this Site, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you must not use this Site.
If you are an existing customer and you do not agree to this privacy policy in its entirety, you should also email sales@invofulfilment.co.uk.
If you have any queries relating to data collection or our use of your personal information, please email sales@invofulfilment.co.uk.
Information we may collect from you
When you access and browse our Site (including when you submit personal information to us through data entry fields on the website) or otherwise use our services, we may collect and process the following data about you:
- Information that you provide by filling in forms on our Site. This includes information provided at the time you register to use our Site, subscribe to any service we provide or request further services from us. The information you provide may include your name, company name, address, telephone number, email address and bank or payment details.
- Information that you provide when you enter a promotion sponsored by us complete any (optional) surveys that we use for research purposes and when you report a problem with our Site.
- If you contact us, details of and relating to that correspondence.
- Details of transactions you carry out through our Site and of the fulfilment of any services.
- Details of your visits to our Site and the resources that you access.
How we may use and store information collected from you
We (or third-party data processors acting on our behalf) may collect, store and use your personal information provided by you to:
- Make this Site available to you and provide you with content which is tailored to your individual tastes.
- Process any enquiry by you.
- Provide you with services that you request.
- Research including where you have given us your consent, to ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
- For statistical purposes to establish the popularity of services.
- To administer our business.
- Where you have given us your consent to notify you of any service developments which may be of interest to you.
- Where you have given us your consent to contact you (including by SMS and e-mail) with products and services which we think may interest you.
- Where you have given us your consent to disclose your personal information to carefully chosen third parties so that they may contact you (including by SMS and e-mail) with products and services which they think may interest you.
Information may be stored manually or electronically. Any personal information you give us will be stored and processed in accordance with applicable data protection and privacy law in the UK.
At times, we may record phone calls for training purposes; the data recorded in these conversations will be stored securely in line with the UK Data Protection Act of 1998. We will not record payment details during these calls to comply with PCI DSS Regulations.
Where we store your personal data
All information you provide to us is stored on our secure servers.
The data that we collect from you may be transferred to and stored at a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or by one of our agents or suppliers for the purposes above. Such staff may be engaged in the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
Please be aware that countries which are outside the EEA may not offer the same level of data protection as the United Kingdom. However, our collection, storage and use of your personal data will continue to be governed by this privacy policy. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the applicable data protection and privacy law in the UK.
Security
The transmission of information via the Internet cannot be guaranteed to be completely secure. Whilst we take appropriate technical and organisational measures to safeguard the personal information that you provide to us and we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted over the internet to us or our Site; any transmission is at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
There may also be circumstances where we may share some of your data with third parties for the purposes of completing any transaction with you (e.g. credit card details will be shared with our agents, including but not limited to banks and credit references).
We may, however, disclose your personal information to third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or are required to do so by a governmental body or law enforcement agency, or in order to enforce or apply our terms of use.
- With your consent to research companies whom we may ask to contact you directly for your opinions on our products and services.
- With your consent to companies whose products we think may interest you.
If you do not wish for us to share your details with any third parties, please e-mail sales@invofulfilment.co.uk or write to us at Involvement Packaging Ltd, Concordia, Dunkirk Lane, Hyde, SK14 4NL, with your full name, address and postcode.
We will not otherwise disclose, sell or rent your personal information to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us, and we will cease any such activity.
Your rights
You have the following rights:
- The right to ask us to provide you with copies of personal information that we hold about you at any time, subject to any fee specified by law;
- The right to ask us to update and correct any out-of-date or incorrect personal information that we hold about you or to delete your information, free of charge.
- The right to opt out of any marketing communications that we (or any third party to whom we have disclosed your personal information with your consent) may send you or to withdraw your consent to any processing activities undertaken by us.
If you wish to exercise any of the above rights, please write to us at the address above or e-mail us at sales@invofulfilment.co.uk.
Third-party sites
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
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